Terms and Conditions

General Terms and Conditions

 
 
MINIMUM ORDER
 
We have a £5 Minimum Order Value.
 
SHIPPING RATES
 
Up to 1kg = £4.50
Up to 2kg = £5.50
 
POSTAGE, PACKING & SHIPPING
 
We pack your candles very carefully in lots of bubble wrap and either bubble envelopes or sturdy cardboard boxes.
 
DELIVERY OF GOODS
 
We will aim to despatch your order within three working day of receiving payment. We use Royal Mail 1st class & myHermes Courier service.
 
RETURNS & REFUNDS
 
If you receive goods that are damaged or defective, please contact us as soon as possible.
You must then return the goods, within 14 days for a refund/replacement & postage refund.
 
SECURITY
 
We do not store account numbers.
We will hold information in accordance with The Data Protection Act (1998), & this information will not be used for any other purpose.
 
PRIVACY POLICY
 
ASJ Candles do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
 
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
 
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
 
COMPLAINTS
 
In the unlikely event of a complaint of any of our products, in the first instance contact us directly.  We will do our best to resolve the problem.
 
COPYRIGHT
 
All contents and information on this site including without limitation text, graphic and images, is the property of ASJ Candles or the property of their respective owners and is protected by United Kingdom copyright laws.
 
TRADEMARKS
 
All trademarks that appear on this site are the property of their respective owners
 
DISCLAIMER
 
Product descriptions should be used as a guide only. All information on our site regarding Reiki / Chakra Candles and their healing properties has been researched from published reference books and from our experience. ASJ Candles does not guarantee any products ability to cure illness and do not advocate the use of any product shown as a substitute for standard medical practice. If you have any concerns please consult your GP. ASJ Candles cannot accept liability for injury or negative consequence of using the products it sells.
 
We can offer no warranties or guarantees with regard to the theraputic, metaphysical or magical properties of any product we sell.
 
Any items with an obvious risk in use, such as candles or incense are sold on the basis that the person buying takes full care and common sense when using such a product.
 
 
STOCK REPRESENTATION
 
All of the photographs used to describe our goods are intended to give an accurate representation of the item for sale but are subject to photographic limitations and the differences between computer screens and settings. We will endeavour to individually photograph each item in our online shop but please note that in some cases, sizes listed and items shown are a 'typical' sample; size, shape, and colour will vary, but you the customer will always receive an item of the same high quality to that pictured.
 
 
LINKS TO OTHER SITES
 
This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the asjcandles.co.uk website and entering another Web site. These sites may independently collect or request information about you and we encourage you to read their privacy statements as they may differ from ours. ASJ Candles is not responsible for 3rd party sites and their actions.
 
 
YOUR FEEDBACK IS ALWAYS WELCOME
 
We welcome your comments and questions about our privacy policy - or anything else you might want to talk about.